ranks = { 'Director' => 'Dir', 'Chief' => "Chief", "Deputy" => "Deputy", "Captain" => "Capt",
            "Lieutenant" => "Lt", "Sargeant" => "Sgt", "Corporal" => "Cpl",
            "Senior Officer" => "SrO", "Officer" => "Ofc", "Dispatcher" => "Dsp",
            "CERT Member" => "TM", "Recruit" => "Rct" }