async Avg_reaction_time(date: DateParam, departmentId?: string, extraQuery: Filter<IOmnichannelRoom> = {}) {
        let arnt = 0;
        let count = 0;
        await this.roomsModel.getAnalyticsMetricsBetweenDate('l', date, { departmentId }, extraQuery).forEach(({ metrics }) => {
            if (metrics?.reaction?.ft) {