if ticket:
                ticket = config.db.downloads.find_one({'_id': ticket_id})
                if not ticket.get('logged', False):
                    self.log_user_access(AccessType.download_file, cont_name=cont_name, cont_id=cid, filename=fileinfo['name'])
                    config.db.downloads.update_one({'_id': ticket_id}, {'$set': {'logged': True}})