Velocity’s Incidents API gives the most accurate data on interruptions so you can investigate why outages happen and work to improve your teams’ response.
Failures and outages happen, even to the highest performing engineering teams. These unplanned interruptions might require developers to stop what they’re working on and pivot to problem-solving. If left unresolved, incidents can slow down delivery and become a financial burden on organizations.
The key to avoiding significant interruptions caused by incidents is to collect real-time data and analyze incident trends over time. Digging into your team’s incident-related data can help you understand whether your processes are effective in identifying, diagnosing, and solving issues.
Sourcing Accurate Data
Code Climate Velocity’s new Incidents API allows users to send incident data to Velocity to calculate the two incident related DORA metrics, Change Failure and Mean Time to Recovery, to help leaders get a better handle on interruptions and understand how long it takes for a team or an application to get to resolution. This is in addition to our Jira incident source, which allows customers to set a board and/or issue type for Velocity to consider as an “incident.”
Through Velocity’s Incidents API, users can push incident data from any tool they use, like PagerDuty and Opsgenie, into Velocity to calculate incident metrics. Customers can configure Incidents on the Applications settings page in Velocity.
Putting Metrics Into Context
In Velocity's Analytics, users can view DORA metrics alongside other key engineering metrics — such as Change Failure Rate alongside Unreviewed PRs — and assess how incidents impact the team. By placing this data into context, leaders can get a more precise picture of team health and processes.
Failure in production and delays in new features can mean dissatisfied end-users, so the key is to find a balance between shipping code frequently and maintaining high code quality.
Defining Your Goals
The top performing engineering teams can claim these benchmarks when it comes to incident-related metrics:
Mean Time to Recovery (referred to as Time to Restore Service by the DORA group) of less than one day
Change Failure Rate between 0-15%
By focusing on these specific metrics and establishing goals for each, engineering leaders can redefine priorities and make real progress towards enhanced delivery and higher overall performance, and understand if your team is striking the right balance between the speed of development and ensuring the delivery of high quality code.
Why Velocity Calculations Are the Most Actionable
By pulling in actual customer incident and deploy data from Jira and other tools via our Incidents API, Velocity’s solution accurately calculates the four DORA metrics. Many EMPs rely on proxy data rather than true incident data, which can be inaccurate and error-prone. Actual incident data will give you a true understanding of your teams’ incident response health.
Speak with a Velocity product specialist and learn how to get a clear picture of your engineering practices through Velocity's Analytics module.
Get articles like this in your inbox.
Trending from Code Climate
Engineering Leaders Share Thoughts on Leadership in Disrupted Times in a New Survey
For engineering teams, disruption to the business can have a significant impact on the ability to deliver and meet goals. These disruptions are often a result of reprioritization and budget changes on an organizational level, and are amplified during times of transition or economic instability.
Built In’s 2023 Best Places to Work — Why Code Climate Made the List
At Code Climate, we value collaboration and growth, and strive for greatness within our product and workplace. For us, this means fostering a supportive, challenging, people-first culture. Thanks to an emphasis on these values, we’ve earned spots on three of Built In’s 2023 Best Places to Work awards lists, including New York City Best Startups to Work For, New York City Best Places to Work, and U.S. Best Startups to Work For.
Turnkey Deployment Delivers Day-One Value for Yottaa
Learn how Yottaa gained immediate value from Code Climate Velocity right out of the box.