_services_projects/navy-reserve.md
---
agency: U.S. Navy Reserve
title: Ready-2-Serve app prototype
subtitle: Making it easier to serve
permalink: /what-we-deliver/ready-2-serve/
excerpt: Understanding the experience of Navy Reservists to help streamline the deployment process.
image: /assets/img/projects/ready-2-serve-sailors.jpg
image_accessibility: "Sailors standing on a ship"
tag: navy reserve
expiration_date:
github_repo: https://github.com/18F/r2s
project_url:
product_clients:
quote: A sailor’s time, and more importantly our nation’s use of it, must be focused to the greatest possible extent on the mission and not on administrative overhead.
quote_source: "[Navy Reserve Vision 2015-2025 (PDF)](https://www.navyreserve.navy.mil/documents/NR_vision_2015.pdf)"
published: false
listed: false
---
There are more than 50,000 people who serve part-time in the U.S. Navy Reserve, accounting for one out of every five people in the naval force.
Calling up reservists for duty can be difficult. Most have to travel to a duty station and use an official computer to check deployment orders or submit required paperwork rather than doing it from home. It’s inconvenient and time-consuming for reservists, and causes operational headaches for the military.
<div class="small-caps">Approach</div>
### Tying multiple legacy systems into a single user experience
Reservists must log in to multiple systems to check their status and resolve any issues. The Navy Reserve wanted to have a single, unified user experience that pulled information from those systems together, but they weren’t sure if that was even possible. 18F built a working prototype in just a few hours to show that a unified system was indeed possible, and used that to get buy-in from stakeholders.
18F then talked to reservists about their experiences with the deployment process to learn what information would be most important to access on their own mobile phones. We helped the Navy understand the end-to-end experience of reservists going through the deployment process, from pre-orders to returning home and receiving their pay. All of this information went into prototypes that a private vendor used to build the app.
After a test launch with 100 early adopters, the [Ready-2-Serve mobile app](https://www.youtube.com/watch?v=-3l4Kulqq5I) for Apple and Android devices was made available to all reservists in 2016. Our work helped fulfill a major mission goal in less than a year by allowing reservists to more rapidly and efficiently respond to national security incidents and natural disasters.