RocketChat/Rocket.Chat

import { LivechatRooms, LivechatAgentActivity } from '@rocket.chat/models';

type Params = {
    start: Date;
    end: Date;
    options?: any;
};

export const findAllAverageServiceTimeAsync = async ({ start, end, options = {} }: Params) => {
    if (!start || !end) {
        throw new Error('"start" and "end" must be provided');
    }
    const total = await LivechatRooms.findAllAverageServiceTimeByAgents({
        start,
        end,
        onlyCount: true,
    }).toArray();
    return {
        agents: await LivechatRooms.findAllAverageServiceTimeByAgents({
            start,
            end,
            options,
        }).toArray(),
        total: total.length ? total[0].total : 0,
    };
};

export const findAllServiceTimeAsync = async ({ start, end, options = {} }: Params) => {
    if (!start || !end) {
        throw new Error('"start" and "end" must be provided');
    }
    const total = await LivechatRooms.findAllServiceTimeByAgent({
        start,
        end,
        onlyCount: true,
    }).toArray();
    return {
        agents: await LivechatRooms.findAllServiceTimeByAgent({ start, end, options }).toArray(),
        total: total.length ? total[0].total : 0,
    };
};

export const findAvailableServiceTimeHistoryAsync = async ({
    start,
    end,
    fullReport,
    options = {},
}: {
    start: string;
    end: string;
    fullReport: boolean;
    options: { sort?: Record<string, number>; offset?: number; count?: number };
}) => {
    if (!start || !end) {
        throw new Error('"start" and "end" must be provided');
    }
    const total = await LivechatAgentActivity.findAvailableServiceTimeHistory({
        start,
        end,
        fullReport,
        onlyCount: true,
    }).toArray();
    return {
        agents: await LivechatAgentActivity.findAvailableServiceTimeHistory({
            start,
            end,
            fullReport,
            options,
        }).toArray(),
        total: total.length ? total[0].total : 0,
    };
};