RocketChat/Rocket.Chat

import type { IRoutingMethod, RoutingMethodConfig, SelectedAgent } from '@rocket.chat/core-typings';

import { RoutingManager } from '../RoutingManager';

/* Manual Selection Queuing Method:
 *
 * An incoming livechat is created as an Inquiry
 * which is picked up from an agent.
 * An Inquiry is visible to all agents
 *
 * A room is still created with the initial message, but it is occupied by
 * only the client until paired with an agent
 */
class ManualSelection implements IRoutingMethod {
    config: RoutingMethodConfig;

    constructor() {
        this.config = {
            previewRoom: true,
            showConnecting: true,
            showQueue: true,
            showQueueLink: false,
            returnQueue: true,
            enableTriggerAction: false,
            autoAssignAgent: false,
        };
    }

    getNextAgent(_department?: string, _excludeAgent?: string): Promise<SelectedAgent | null | undefined> {
        return Promise.resolve(undefined);
    }
}

RoutingManager.registerMethod('Manual_Selection', ManualSelection);