RocketChat/Rocket.Chat

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apps/meteor/app/livechat/server/startup.ts

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import type { IUser } from '@rocket.chat/core-typings';
import { ILivechatAgentStatus, isOmnichannelRoom } from '@rocket.chat/core-typings';
import { Logger } from '@rocket.chat/logger';
import { LivechatRooms } from '@rocket.chat/models';
import { Accounts } from 'meteor/accounts-base';
import { Meteor } from 'meteor/meteor';

import { callbacks } from '../../../lib/callbacks';
import { beforeLeaveRoomCallback } from '../../../lib/callbacks/beforeLeaveRoomCallback';
import { i18n } from '../../../server/lib/i18n';
import { roomCoordinator } from '../../../server/lib/rooms/roomCoordinator';
import { hasPermissionAsync } from '../../authorization/server/functions/hasPermission';
import { notifyOnUserChange } from '../../lib/server/lib/notifyListener';
import { settings } from '../../settings/server';
import { businessHourManager } from './business-hour';
import { createDefaultBusinessHourIfNotExists } from './business-hour/Helper';
import { Livechat as LivechatTyped } from './lib/LivechatTyped';
import { RoutingManager } from './lib/RoutingManager';
import { LivechatAgentActivityMonitor } from './statistics/LivechatAgentActivityMonitor';
import './roomAccessValidator.internalService';

const logger = new Logger('LivechatStartup');

Meteor.startup(async () => {
    roomCoordinator.setRoomFind('l', (_id) => LivechatRooms.findOneById(_id));

    beforeLeaveRoomCallback.add(
        (user, room) => {
            if (!isOmnichannelRoom(room)) {
                return;
            }
            throw new Meteor.Error(
                i18n.t('You_cant_leave_a_livechat_room_Please_use_the_close_button', {
                    lng: user.language || settings.get('Language') || 'en',
                }),
            );
        },
        callbacks.priority.LOW,
        'cant-leave-omnichannel-room',
    );

    callbacks.add(
        'beforeJoinRoom',
        async (user, room) => {
            if (isOmnichannelRoom(room) && !(await hasPermissionAsync(user._id, 'view-l-room'))) {
                throw new Meteor.Error('error-user-is-not-agent', 'User is not an Omnichannel Agent', {
                    method: 'beforeJoinRoom',
                });
            }

            return user;
        },
        callbacks.priority.LOW,
        'cant-join-omnichannel-room',
    );

    const monitor = new LivechatAgentActivityMonitor();

    settings.watch<boolean>('Troubleshoot_Disable_Livechat_Activity_Monitor', async (value) => {
        if (value) {
            return monitor.stop();
        }

        await monitor.start();
    });
    await createDefaultBusinessHourIfNotExists();

    settings.watch<boolean>(
        'Livechat_enable_business_hours',
        async (value) => {
            logger.debug(`Starting business hour manager ${value}`);
            if (value) {
                await businessHourManager.startManager();
                return;
            }
            await businessHourManager.stopManager();
        },
        process.env.TEST_MODE === 'true'
            ? {
                    debounce: 10,
              }
            : undefined,
    );

    settings.watch<string>('Livechat_Routing_Method', () => {
        void RoutingManager.startQueue();
    });

    // Remove when accounts.onLogout is async
    Accounts.onLogout(({ user }: { user?: IUser }) => {
        if (!user?.roles?.includes('livechat-agent') || user?.roles?.includes('bot')) {
            return;
        }

        void LivechatTyped.setUserStatusLivechatIf(
            user._id,
            ILivechatAgentStatus.NOT_AVAILABLE,
            {},
            { livechatStatusSystemModified: true },
        ).catch();

        void notifyOnUserChange({
            id: user._id,
            clientAction: 'updated',
            diff: {
                statusLivechat: ILivechatAgentStatus.NOT_AVAILABLE,
                livechatStatusSystemModified: true,
            },
        });
    });
});