RocketChat/Rocket.Chat

import { LivechatInquiry, Users, OmnichannelServiceLevelAgreements } from '@rocket.chat/models';

import { updateRoomSLA } from './sla';

export async function setSLAToInquiry({ userId, roomId, sla }: { userId: string; roomId: string; sla?: string }): Promise<void> {
    const inquiry = await LivechatInquiry.findOneByRoomId(roomId, { projection: { status: 1 } });
    if (!inquiry || inquiry.status !== 'queued') {
        throw new Error('error-invalid-inquiry');
    }

    const slaData = sla && (await OmnichannelServiceLevelAgreements.findOneByIdOrName(sla));
    if (!slaData) {
        throw new Error('error-invalid-sla');
    }

    const user = await Users.findOneById(userId, { projection: { _id: 1, username: 1, name: 1 } });
    if (!user?.username) {
        throw new Error('error-invalid-user');
    }

    await updateRoomSLA(
        roomId,
        {
            _id: user._id,
            name: user.name || '',
            username: user.username,
        },
        slaData,
    );
}