RocketChat/Rocket.Chat

import { LivechatRooms } from '@rocket.chat/models';

import { callbacks } from '../../../../../lib/callbacks';

callbacks.add(
    'livechat.afterForwardChatToAgent',
    async (options: { rid?: string } = {}) => {
        const { rid } = options;
        if (!rid) {
            return options;
        }

        await LivechatRooms.unsetPredictedVisitorAbandonmentByRoomId(rid);

        return options;
    },
    callbacks.priority.MEDIUM,
    'livechat-after-forward-room-to-department',
);