RocketChat/Rocket.Chat

import type { IOmnichannelRoom } from '@rocket.chat/core-typings';

import { settings } from '../../../../../app/settings/server';
import { callbacks } from '../../../../../lib/callbacks';

const handleOnAgentAssignmentFailed = async (
    room: IOmnichannelRoom,
    {
        inquiry,
        options,
    }: {
        inquiry: any;
        options: {
            forwardingToDepartment?: { oldDepartmentId?: string; transferData?: any };
            clientAction?: boolean;
        };
    },
) => {
    if (!inquiry || !room) {
        return;
    }

    if (!settings.get('Livechat_waiting_queue')) {
        return;
    }

    const { forwardingToDepartment: { oldDepartmentId } = {}, forwardingToDepartment } = options;
    if (!forwardingToDepartment) {
        return;
    }

    const { department: newDepartmentId } = inquiry;

    if (!newDepartmentId || !oldDepartmentId || newDepartmentId === oldDepartmentId) {
        return;
    }

    return { ...room, chatQueued: true } as IOmnichannelRoom & { chatQueued: boolean };
};

callbacks.add(
    'livechat.onAgentAssignmentFailed',
    handleOnAgentAssignmentFailed,
    callbacks.priority.HIGH,
    'livechat-agent-assignment-failed',
);