RocketChat/Rocket.Chat

import { OmnichannelTranscript } from '@rocket.chat/core-services';
import type { IOmnichannelRoom } from '@rocket.chat/core-typings';
import { isOmnichannelRoom } from '@rocket.chat/core-typings';

import type { CloseRoomParams } from '../../../../../app/livechat/server/lib/LivechatTyped';
import { callbacks } from '../../../../../lib/callbacks';

type LivechatCloseCallbackParams = {
    room: IOmnichannelRoom;
    options: CloseRoomParams['options'];
};

const sendPdfTranscriptOnClose = async (params: LivechatCloseCallbackParams): Promise<LivechatCloseCallbackParams> => {
    const { room, options } = params;

    if (!isOmnichannelRoom(room)) {
        return params;
    }

    const { pdfTranscript } = options || {};
    if (!pdfTranscript) {
        return params;
    }

    const { requestedBy } = pdfTranscript;

    await OmnichannelTranscript.requestTranscript({
        details: {
            userId: requestedBy,
            rid: room._id,
        },
    });

    return params;
};

callbacks.add('livechat.closeRoom', sendPdfTranscriptOnClose, callbacks.priority.HIGH, 'livechat-send-pdf-transcript-on-close-room');