RocketChat/Rocket.Chat

import type { ILivechatDepartment } from '../ILivechatDepartment';

export interface IRoutingMethodConstructor {
    new (): IRoutingMethod;
}

export type RoutingMethodConfig = {
    previewRoom: boolean;
    showConnecting: boolean;
    showQueue: boolean;
    showQueueLink: boolean;
    returnQueue: boolean;
    enableTriggerAction: boolean;
    autoAssignAgent: boolean;
};

export type SelectedAgent = {
    agentId: string;
    username?: string;
};
export interface IRoutingMethod {
    getNextAgent(departmentId?: string, ignoreAgentId?: string): Promise<SelectedAgent | null | undefined>;
    config?: RoutingMethodConfig;
}

export type TransferData = {
    userId?: string;
    departmentId?: string;
    department?: Pick<ILivechatDepartment, '_id' | 'name'>;
    transferredBy: TransferByData;
    transferredTo?: {
        username?: string;
        name?: string;
    };
    clientAction?: boolean;
    scope?: 'agent' | 'department' | 'queue' | 'autoTransferUnansweredChatsToAgent' | 'autoTransferUnansweredChatsToQueue';
    comment?: string;
    hops?: number;
    usingFallbackDep?: boolean;
    originalDepartmentName?: string;
};

export type TransferByData = {
    _id: string;
    username?: string;
    name?: string;
    userType: 'agent' | 'user' | 'visitor';
};