YetiForceCompany/YetiForceCRM

<?php

/**
 * Mail scanner action bind HelpDesk.
 *
 * @copyright YetiForce S.A.
 * @license   YetiForce Public License 6.5 (licenses/LicenseEN.txt or yetiforce.com)
 * @author    Mariusz Krzaczkowski <m.krzaczkowski@yetiforce.com>
 */
class OSSMailScanner_BindHelpDesk_ScannerAction extends OSSMailScanner_PrefixScannerAction_Model
{
    public $moduleName = 'HelpDesk';
    public $tableName = 'vtiger_troubletickets';
    public $tableColumn = 'ticket_no';

    /** {@inheritdoc} */
    public function process(OSSMail_Mail_Model $mail)
    {
        $this->mail = $mail;
        $ids = $this->findAndBind();
        if ($ids) {
            $id = current($ids);
            if (!\App\Record::isExists($id, $this->moduleName) || 1 !== $mail->getTypeEmail()) {
                return false;
            }
            $conf = OSSMailScanner_Record_Model::getConfig('emailsearch');
            $recordModel = Vtiger_Record_Model::getInstanceById($id, $this->moduleName);
            if ('Wait For Response' === $recordModel->get('ticketstatus') && !empty(\Config\Modules\OSSMailScanner::$helpdeskBindNextWaitForResponseStatus)) {
                $recordModel->set('ticketstatus', \Config\Modules\OSSMailScanner::$helpdeskBindNextWaitForResponseStatus);
                $recordModel->save();
            }
            $ticketStatus = array_flip(Settings_SupportProcesses_Module_Model::getTicketStatusNotModify());
            if (isset($ticketStatus[$recordModel->get('ticketstatus')])) {
                if ('openTicket' === $conf['changeTicketStatus']) {
                    $recordModel->set('ticketstatus', \Config\Modules\OSSMailScanner::$helpdeskBindOpenStatus);
                    $recordModel->save();
                } elseif ('createTicket' === $conf['changeTicketStatus']) {
                    $mailAccount = $mail->getAccount();
                    if (\is_array($mailAccount['actions']) ? \in_array('CreatedHelpDesk', $mailAccount['actions']) : strstr($mailAccount['actions'], 'CreatedHelpDesk')) {
                        $handler = new OSSMailScanner_CreatedHelpDesk_ScannerAction();
                        $handler->mail = $mail;
                        $handler->add();
                    }
                }
            }
        }
        return $ids;
    }
}