chamilo/chamilo-lms

<?php

/* For licensing terms, see /license.txt */

use Chamilo\CoreBundle\Component\Utils\ActionIcon;

$cidReset = true;

require_once __DIR__.'/../inc/global.inc.php';

api_block_anonymous_users();

$user_id = api_get_user_id();
$isAdmin = api_is_platform_admin();
$interbreadcrumb[] = [
    'url' => api_get_path(WEB_CODE_PATH).'ticket/tickets.php',
    'name' => get_lang('My tickets'),
];
$interbreadcrumb[] = ['url' => '#', 'name' => get_lang('Ticket details')];

$disableReponseButtons = '';
$htmlHeadXtra[] = '<script>
$(function() {
    $("#dialog-form").dialog({
        autoOpen: false,
        height: 450,
        width: 600,
        modal: true,
        buttons: {
            '.get_lang('Accept').': function(){
                $("#frmResponsable").submit()
            },
            '.ucfirst(get_lang('Close')).': function() {
                $(this).dialog("close");
            }
            }
        })

        $("a#assign").click(function () {
            $( "#dialog-form" ).dialog( "open" );
        });

        $(".responseyes").click(function () {
            if(!confirm("'.get_lang('Are you sure').' : '.strtoupper(get_lang('Yes')).'. '.get_lang(
        'If you are certain, the ticket will be closed.'
    ).'")){
                return false;
            }
        });

        $(".responseno").click(function () {
            if(!confirm("'.get_lang('Are you sure').' : '.strtoupper(get_lang('No')).'")){
                return false;
            }
        });

        '.$disableReponseButtons.'
});

var counter_image = 1;

function remove_image_form(element_id) {
    $("#" + element_id).remove();
    counter_image = counter_image - 1;
    $("#link-more-attach").css("display", "block");
}

function add_image_form() {
    // Multiple filepaths for image form
    var filepaths = $("#filepaths");
    var new_elem, input_file, link_remove, img_remove, new_filepath_id;

    if ($("#filepath_"+counter_image)) {
        counter_image = counter_image + 1;
    }  else {
        counter_image = counter_image;
    }

    new_elem = "filepath_"+counter_image;

    $("<div/>", {
        id: new_elem,
        class: "controls"
    }).appendTo(filepaths);

    input_file = $("<input/>", {
        type: "file",
        name: "attach_" + counter_image,
        size: 20
    });

    link_remove = $("<a/>", {
        onclick: "remove_image_form(\'" + new_elem + "\')",
        style: "cursor: pointer"
    });

    img_remove = $("<img/>", {
        src: "'.Display::returnIconPath('delete.png').'"
    });

    new_filepath_id = $("#filepath_" + counter_image);
    new_filepath_id.append(input_file, link_remove.append(img_remove));

    if (counter_image === 6) {
        var link_attach = $("#link-more-attach");
        if (link_attach) {
            $(link_attach).css("display", "none");
        }
    }
}
</script>';

$htmlHeadXtra[] = '<style>
.attachment-link {
    margin: 12px;
}
#link-more-attach {
    color: white;
    cursor: pointer;
    width: 120px;
}
</style>';

if (!isset($_REQUEST['ticket_id'])) {
    header('Location: '.api_get_path(WEB_CODE_PATH).'ticket/tickets.php');
    exit;
}

$userInfo = api_get_user_info();
$ticket_id = (int) $_REQUEST['ticket_id'];
$ticket = TicketManager::get_ticket_detail_by_id($ticket_id);
if (empty($ticket)) {
    api_not_allowed(true);
}
$projectId = (int) $ticket['ticket']['project_id'];
$userIsAllowInProject = TicketManager::userIsAllowInProject($projectId);
$allowEdition = $ticket['ticket']['assigned_last_user'] == $user_id
    || $ticket['ticket']['sys_insert_user_id']
    == $user_id
    || $isAdmin;

if (false === $userIsAllowInProject) {
    // make sure it's either a user assigned to this ticket, or the reporter, or and admin
    if (false === $allowEdition) {
        api_not_allowed(true);
    }
}

$title = 'Ticket #'.$ticket['ticket']['code'];

if ($allowEdition && isset($_REQUEST['close'])) {
    TicketManager::close_ticket($ticket_id, $user_id);
    $ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
    $ticket['ticket']['status'] = get_lang('Closed');
}

$messages = $ticket['messages'];
$counter = 1;
$messageToShow = '';
$formToShow = '';
foreach ($messages as $message) {
    $date = Display::url(
        date_to_str_ago($message['sys_insert_datetime']),
        '#',
        ['title' => api_get_local_time($message['sys_insert_datetime']), 'class' => 'boot-tooltip']
    );

    $receivedMessage = '';
    if (!empty($message['subject'])) {
        $receivedMessage = '<b>'.get_lang('Subject').': </b> '.Security::remove_XSS($message['subject']).'<br />';
    }

    if (!empty($message['message'])) {
        $receivedMessage = '<b>'.get_lang('Message').':</b><br />'.Security::remove_XSS($message['message']).'<br />';
    }

    $attachmentLinks = '';
    if (isset($message['attachments'])) {
        $attributeClass = [
            'class' => 'attachment-link',
        ];
        foreach ($message['attachments'] as $attach) {
            $attachmentLinks .= Display::tag('div', $attach, $attributeClass);
        }
    }

    $entireMessage = $receivedMessage.$attachmentLinks;
    $counterLink = Display::url('#'.$counter, api_get_self().'?ticket_id='.$ticket_id.'#note-'.$counter);

    $messageToShow .= '<a id="note-'.$counter.'"> </a><h4>'
        .sprintf(
            get_lang('Updated by %s'),
            $message['user_info']['complete_name_with_message_link']
        );

    $messageToShow .= ' '.$date.' <span class="pull-right">'.$counterLink.'</span></h4>';
    $messageToShow .= '<hr />';

    if (!empty($entireMessage)) {
        $messageToShow .= Display::div(
            $entireMessage,
            ['class' => 'well']
        );
    }
    $counter++;
}

$subject = get_lang('Re:').': '.Security::remove_XSS($ticket['ticket']['subject']);

if ($allowEdition
    && TicketManager::STATUS_FORWARDED != $ticket['ticket']['status_id']
    && TicketManager::STATUS_CLOSE
    != $ticket['ticket']['status_id']
) {
    $form = getForm($ticket['ticket']);
    $formToShow = $form->returnForm();

    if ($form->validate()) {
        $ticket_id = (int) $_POST['ticket_id'];
        $messageToSend = '';
        $message = isset($_POST['confirmation']) ? true : false;
        $file_attachments = $_FILES;

        if ($isAdmin) {
            $oldUserId = $ticket['ticket']['assigned_last_user'];
            if (isset($_POST['assigned_last_user'])
                && !empty($_POST['assigned_last_user'])
                && $_POST['assigned_last_user'] != $oldUserId
            ) {
                TicketManager::assignTicketToUser(
                    $ticket_id,
                    $_POST['assigned_last_user']
                );
                $oldUserName = '-';
                if (!empty($oldUserId)) {
                    $oldUserInfo = api_get_user_info($oldUserId);
                    $oldUserName = $oldUserInfo['complete_name_with_message_link'];
                }

                $userCompleteName = '-';
                if (!empty($_POST['assigned_last_user'])) {
                    $userInfo = api_get_user_info(
                        $_POST['assigned_last_user']
                    );
                    $userCompleteName = $userInfo['complete_name_with_message_link'];
                }

                $messageToSend .= sprintf(
                    get_lang('Assignee changed from %s to %s'),
                    $oldUserName,
                    $userCompleteName
                ).'<br />';
            }

            TicketManager::updateTicket(
                [
                    'priority_id' => (int) $_POST['priority_id'],
                    'status_id' => (int) $_POST['status_id'],
                ],
                $ticket_id,
                api_get_user_id()
            );

            if ($_POST['priority_id'] != $ticket['ticket']['priority_id']) {
                $newPriority = TicketManager::getPriority(
                    $_POST['priority_id']
                );
                $newPriorityTitle = '-';
                if ($newPriority) {
                    $newPriorityTitle = $newPriority->getTitle();
                }
                $oldPriority = TicketManager::getPriority(
                    $ticket['ticket']['priority_id']
                );
                $oldPriorityTitle = '-';
                if ($oldPriority) {
                    $oldPriorityTitle = $oldPriority->getTitle();
                }
                $messageToSend .= sprintf(
                    get_lang('Priority changed from %s to %s'),
                    $oldPriorityTitle,
                    $newPriorityTitle
                ).'<br />';
            }

            if ($_POST['status_id'] != $ticket['ticket']['status_id']) {
                $newStatus = TicketManager::getStatus(
                    $_POST['status_id']
                );
                $newTitle = '-';
                if ($newStatus) {
                    $newTitle = $newStatus->getTitle();
                }
                $oldStatus = TicketManager::getStatus(
                    $ticket['ticket']['status_id']
                );
                $oldStatusTitle = '-';
                if ($oldStatus) {
                    $oldStatusTitle = $oldStatus->getTitle();
                }

                $messageToSend .= sprintf(
                    get_lang('Status changed from %s to %s'),
                    $oldStatusTitle,
                    $newTitle
                ).'<br />';
            }
        }

        $messageToSend .= $_POST['content'];

        TicketManager::insertMessage(
            $ticket_id,
            $_POST['subject'],
            $messageToSend,
            $file_attachments,
            $user_id,
            'NOL',
            $message
        );

        TicketManager::sendNotification(
            $ticket_id,
            get_lang('TicketUpdate successful'),
            $messageToSend
        );

        Display::addFlash(Display::return_message(get_lang('Saved.')));
        header('Location:'.api_get_self().'?ticket_id='.$ticket_id);
        exit;
    }
}

Display::display_header();
$actions = Display::url(
    Display::getMdiIcon(ActionIcon::BACK, 'ch-tool-icon', null, ICON_SIZE_MEDIUM, get_lang('Tickets')),
    api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$projectId
);
echo Display::toolbarAction('ticket', [$actions]);

$bold = '';
if (TicketManager::STATUS_CLOSE == $ticket['ticket']['status_id']) {
    $bold = 'style = "font-weight: bold;"';
}
$senderData = get_lang('added by').' '.$ticket['usuario']['complete_name_with_message_link'];
echo '<div class="prose">';
echo '<table width="100%">
        <tr>
          <td colspan="3">
          <h1>'.$title.'</h1>
          <h2>'.Security::remove_XSS($ticket['ticket']['subject']).'</h2>
          <p>
            '.$senderData.' '.
    get_lang('Created').' '.
    Display::url(
        date_to_str_ago($ticket['ticket']['start_date_from_db']),
        '#',
        ['title' => $ticket['ticket']['start_date'], 'class' => 'boot-tooltip']
    ).'. '.
    get_lang('TicketUpdate successful').' '.
    Display::url(
        date_to_str_ago($ticket['ticket']['sys_lastedit_datetime_from_db']),
        '#',
        ['title' => $ticket['ticket']['sys_lastedit_datetime'], 'class' => 'boot-tooltip']
    ).'
          </p>
          </td>
        </tr>
        <tr>
           <td><p><b>'.get_lang('Category').': </b>'.$ticket['ticket']['title'].'</p></td>
        </tr>
        <tr>
           <td><p '.$bold.'><b>'.get_lang('Status').':</b> '.$ticket['ticket']['status'].'</p></td>
        </tr>
        <tr>
            <td><p><b>'.get_lang('Priority').': </b>'.$ticket['ticket']['priority'].'<p></td>
        </tr>';

if (!empty($ticket['ticket']['assigned_last_user'])) {
    $assignedUser = api_get_user_info($ticket['ticket']['assigned_last_user']);
    echo '<tr>
            <td><p><b>'.get_lang('Assigned to').': </b>'.$assignedUser['complete_name_with_message_link'].'</p></td>
        </tr>';
} else {
    echo '<tr>
            <td><p><b>'.get_lang('Assigned to').': </b>-</p></td>
        </tr>';
}
if (null != $ticket['ticket']['course_url']) {
    if (!empty($ticket['ticket']['session_id'])) {
        $sessionInfo = api_get_session_info($ticket['ticket']['session_id']);
        echo '<tr>
            <td><b>'.get_lang('Session').':</b> '.$sessionInfo['name'].' </td>
            <td></td>
            <td colspan="2"></td>
          </tr>';
    }

    echo '<tr>
            <td><b>'.get_lang('Course').':</b> '.$ticket['ticket']['course_url'].' </td>
            <td></td>
            <td colspan="2"></td>
          </tr>';
    if ('true' === api_get_setting('lp.ticket_lp_quiz_info_add')) {
        if (!empty($ticket['ticket']['exercise_url'])) {
            echo '<tr>
                <td><b>'.get_lang('Exercise').':</b> '.$ticket['ticket']['exercise_url'].' </td>
                <td></td>
                <td colspan="2"></td>
              </tr>';
        }

        if (!empty($ticket['ticket']['lp_id'])) {
            echo '<tr>
                <td><b>'.get_lang('LearningPath').':</b> '.$ticket['ticket']['lp_url'].' </td>
                <td></td>
                <td colspan="2"></td>
              </tr>';
        }
    }
}

echo '<tr>
        <td>
            <b>'.get_lang('Description').':</b><br />'.Security::remove_XSS($ticket['ticket']['message']).'
        </td>
     </tr>
    ';
echo '</table>';

echo $messageToShow;
echo '</div>';
echo $formToShow;

Display::display_footer();

/**
 * @param array $ticket
 *
 * @return FormValidator
 */
function getForm($ticket)
{
    $isAdmin = api_is_platform_admin();
    global $subject;

    $form = new FormValidator(
        'send_ticket',
        'POST',
        api_get_self().'?ticket_id='.$ticket['id'],
        '',
        [
            'enctype' => 'multipart/form-data',
            'class' => 'form-horizontal',
        ]
    );

    if ($isAdmin) {
        $statusList = TicketManager::getStatusList();
        $form->addSelect(
            'status_id',
            get_lang('Status'),
            $statusList
        );

        $priorityList = TicketManager::getPriorityList();
        $form->addSelect(
            'priority_id',
            get_lang('Priority'),
            $priorityList,
            [
                'id' => 'priority_id',
                'for' => 'priority_id',
            ]
        );

        $form->addSelectAjax(
            'assigned_last_user',
            get_lang('Assign'),
            [],
            ['url' => api_get_path(WEB_AJAX_PATH).'user_manager.ajax.php?a=get_user_like']
        );

        $form->setDefaults(
            [
                'priority_id' => $ticket['priority_id'],
                'status_id' => $ticket['status_id'],
                'assigned_last_user' => $ticket['assigned_last_user'],
            ]
        );
    }

    $form->addElement(
        'text',
        'subject',
        get_lang('Subject'),
        [
            'for' => 'subject',
            'value' => $subject,
            'style' => 'width: 540px;',
        ]
    );

    $form->addElement('hidden', 'ticket_id', $ticket['id']);

    $form->addHtmlEditor(
        'content',
        get_lang('Message'),
        false,
        false,
        [
            'ToolbarSet' => 'Profile',
            'Width' => '550',
            'Height' => '250',
        ]
    );

    if ($isAdmin) {
        $form->addElement(
            'checkbox',
            'confirmation',
            null,
            get_lang('Request confirmation')
        );
    }

    $form->addElement('file', 'attach_1', get_lang('Files attachments'));
    $form->addLabel(
        '',
        '<span id="filepaths"><div id="filepath_1"></div></span>'
    );
    $form->addLabel(
        '',
        '<span id="link-more-attach"><span class="btn btn--success" onclick="return add_image_form()">'
        .get_lang('Add one more file')
        .'</span></span>('
        .sprintf(
            get_lang('Maximun file size: %s'),
            format_file_size((int) api_get_setting('message_max_upload_filesize'))
        ).')'
    );

    $form->addElement('html', '<br/>');
    $form->addButtonSend(get_lang('Send message'));

    return $form;
}