app/views/mailers/conversation_reply_mailer/conversation_transcript.html.erb
<% @messages.each do |message| %>
<tr>
<td>
<b><%= message.sender&.try(:available_name) || message.sender&.name || '' %></b>
<% if message.conversation.inbox&.inbox_type == 'Email' %>
<div style="font-size: 90%; color: #899096; line-height: 16px">
<% if message.content_attributes.dig(:email, :from).present? %>
<div>From: <%= message.content_attributes.dig(:email, :from).join(", ") %></div>
<% else %>
<div>From: <%= message.sender&.try(:email) %></div>
<% end %>
<% if message.content_attributes.dig(:email, :subject).present? %>
<div>Subject: <%= message.content_attributes.dig(:email, :subject) %></div>
<% end %>
<% if message.content_attributes[:to_emails].present? %>
<div>To: <%= message.content_attributes[:to_emails].join(", ") %></div>
<% end %>
<% if message.content_attributes[:cc_emails].present? %>
<div>CC: <%= message.content_attributes[:cc_emails].join(", ") %></div>
<% end %>
<% if message.content_attributes[:bcc_emails].present? %>
<div>BCC: <%= message.content_attributes[:bcc_emails].join(", ") %></div>
<% end %>
</div>
<% end %>
</td>
</tr>
<tr>
<td style="padding-bottom: 32px;">
<% if message.content %>
<%= ChatwootMarkdownRenderer.new(message.content).render_message %>
<% end %>
<% if message.attachments %>
<% message.attachments.each do |attachment| %>
Attachment [<a href="<%= attachment.file_url %>" _target="blank">Click here to view</a>]
<% end %>
<% end %>
<p style="font-size: 90%; font-size: 90%;color: #899096;margin-top: -8px; margin-bottom: 0px;">
<% if @inbox.timezone.present? %>
<%= message.created_at.in_time_zone(@inbox.timezone).strftime('%b %d, %I:%M %p %Z') %>
<% else %>
<%= message.created_at.strftime('%b %d, %I:%M %p %Z') %>
<% end %>
</p>
</td>
</tr>
<% end %>