enterprise/app/models/applied_sla.rb
# == Schema Information
#
# Table name: applied_slas
#
# id :bigint not null, primary key
# sla_status :integer default("active")
# created_at :datetime not null
# updated_at :datetime not null
# account_id :bigint not null
# conversation_id :bigint not null
# sla_policy_id :bigint not null
#
# Indexes
#
# index_applied_slas_on_account_id (account_id)
# index_applied_slas_on_account_sla_policy_conversation (account_id,sla_policy_id,conversation_id) UNIQUE
# index_applied_slas_on_conversation_id (conversation_id)
# index_applied_slas_on_sla_policy_id (sla_policy_id)
#
class AppliedSla < ApplicationRecord
belongs_to :account
belongs_to :sla_policy
belongs_to :conversation
has_many :sla_events, dependent: :destroy
validates :account_id, uniqueness: { scope: %i[sla_policy_id conversation_id] }
before_validation :ensure_account_id
enum sla_status: { active: 0, hit: 1, missed: 2, active_with_misses: 3 }
scope :filter_by_date_range, ->(range) { where(created_at: range) if range.present? }
scope :filter_by_inbox_id, ->(inbox_id) { joins(:conversation).where(conversations: { inbox_id: inbox_id }) if inbox_id.present? }
scope :filter_by_team_id, ->(team_id) { joins(:conversation).where(conversations: { team_id: team_id }) if team_id.present? }
scope :filter_by_sla_policy_id, ->(sla_policy_id) { where(sla_policy_id: sla_policy_id) if sla_policy_id.present? }
scope :filter_by_label_list, lambda { |label_list|
joins(:conversation).where('conversations.cached_label_list LIKE ?', "%#{label_list}%") if label_list.present?
}
scope :filter_by_assigned_agent_id, lambda { |assigned_agent_id|
joins(:conversation).where(conversations: { assignee_id: assigned_agent_id }) if assigned_agent_id.present?
}
scope :missed, -> { where(sla_status: %i[missed active_with_misses]) }
after_update_commit :push_conversation_event
def push_event_data
{
id: id,
sla_id: sla_policy_id,
sla_status: sla_status,
created_at: created_at.to_i,
updated_at: updated_at.to_i,
sla_description: sla_policy.description,
sla_name: sla_policy.name,
sla_first_response_time_threshold: sla_policy.first_response_time_threshold,
sla_next_response_time_threshold: sla_policy.next_response_time_threshold,
sla_only_during_business_hours: sla_policy.only_during_business_hours,
sla_resolution_time_threshold: sla_policy.resolution_time_threshold
}
end
private
def push_conversation_event
# right now we simply use `CONVERSATION_UPDATED` event to notify the frontend
# we can eventually start using `CONVERSATION_SLA_UPDATED` event as required later
# for now the updated event should suffice
return unless saved_change_to_sla_status?
conversation.dispatch_conversation_updated_event
end
def ensure_account_id
self.account_id ||= sla_policy&.account_id
end
end