enterprise/app/models/sla_event.rb
# == Schema Information
#
# Table name: sla_events
#
# id :bigint not null, primary key
# event_type :integer
# meta :jsonb
# created_at :datetime not null
# updated_at :datetime not null
# account_id :bigint not null
# applied_sla_id :bigint not null
# conversation_id :bigint not null
# inbox_id :bigint not null
# sla_policy_id :bigint not null
#
# Indexes
#
# index_sla_events_on_account_id (account_id)
# index_sla_events_on_applied_sla_id (applied_sla_id)
# index_sla_events_on_conversation_id (conversation_id)
# index_sla_events_on_inbox_id (inbox_id)
# index_sla_events_on_sla_policy_id (sla_policy_id)
#
class SlaEvent < ApplicationRecord
belongs_to :account
belongs_to :inbox
belongs_to :conversation
belongs_to :sla_policy
belongs_to :applied_sla
enum event_type: { frt: 0, nrt: 1, rt: 2 }
before_validation :ensure_applied_sla_id, :ensure_account_id, :ensure_inbox_id, :ensure_sla_policy_id
after_create_commit :create_notifications
def push_event_data
{
id: id,
event_type: event_type,
meta: meta,
created_at: created_at.to_i,
updated_at: updated_at.to_i
}
end
private
def ensure_applied_sla_id
self.applied_sla_id ||= AppliedSla.find_by(conversation_id: conversation_id)&.last&.id
end
def ensure_account_id
self.account_id ||= conversation&.account_id
end
def ensure_inbox_id
self.inbox_id ||= conversation&.inbox_id
end
def ensure_sla_policy_id
self.sla_policy_id ||= applied_sla&.sla_policy_id
end
def create_notifications
notify_users = conversation.conversation_participants.map(&:user)
# Add all admins from the account to notify list
notify_users += account.administrators
# Ensure conversation assignee is notified
notify_users += [conversation.assignee] if conversation.assignee.present?
notification_type = {
'frt' => 'sla_missed_first_response',
'nrt' => 'sla_missed_next_response',
'rt' => 'sla_missed_resolution'
}[event_type]
notify_users.uniq.each do |user|
NotificationBuilder.new(
notification_type: notification_type,
user: user,
account: account,
primary_actor: conversation,
secondary_actor: sla_policy
).perform
end
end
end