src/applications/mhv-secure-messaging/components/FrequentlyAskedQuestions.jsx
import React from 'react';
import { useSelector } from 'react-redux';
import CrisisLineConnectButton from './CrisisLineConnectButton';
const FrequentlyAskedQuestions = ({ prefLink }) => {
const isPilot = useSelector(state => state.sm.app.isPilot);
return (
<div className="secure-messaging-faq">
<h2 className="vads-u-margin-top--1">
Questions about this messaging tool
</h2>
<va-accordion open-single bordered>
<va-accordion-item
data-testid="faq-accordion-item"
data-dd-action-name="Who can I send messages to? headline clicked"
>
<h3 slot="headline">Who can I send messages to?</h3>
<p>
You can send messages to VA providers and staff on your care team.
Most VA providers use this tool—but some don’t. Ask your care team
if sending messages is the best way to communicate with them.
</p>
<p>
You can’t use this tool with community care providers or other
non-VA providers.
</p>
<h4>Sending messages to your care team</h4>
<p>
When you start a new message, you’ll need to select a care team to
send it to. Your list of care teams will depend on where you get
care.
</p>
<p>
If your care team isn’t in your list of teams to send messages to,
contact your VA health facility and ask to speak to the My
HealtheVet coordinator or secure messaging administrator.
</p>
<a
href="/find-locations/"
data-dd-action-name="Find your nearest VA health facility link in accordion"
>
Find your nearest VA health facility
</a>
<h4>Getting replies from different providers</h4>
<p>
You may get a reply from the VA provider you sent a message to. Or
you may get a reply from a different provider or staff member on
your care team.
</p>
<p>
In some cases, we may decide that a different team needs to answer
your questions. We’ll reassign the conversation to that team so that
they can reply to you. But only VA providers and staff will be able
to read your messages.
</p>
</va-accordion-item>
<va-accordion-item
data-testid="faq-accordion-item"
data-dd-action-name="What if I have an emergency or an urgent question? headline clicked"
>
<h3 slot="headline">
What if I have an emergency or an urgent question?
</h3>
<p>
Only use messages for non-urgent needs. After you send a message, it
can take up to 3 business days to get a reply.
</p>
<p>
If you need help sooner, use one of these urgent communication
options:
</p>
<ul>
<li>
<strong>
If you’re in crisis or having thoughts of suicide,
</strong>{' '}
connect with our Veterans Crisis Line. We offer confidential
support anytime, day or night.
</li>
<CrisisLineConnectButton />
</ul>
<ul>
<li>
<strong>If you think your life or health is in danger, </strong>{' '}
call <va-telephone contact="911" data-dd-action-name="911 link" />
or go to the nearest emergency room.
</li>
</ul>
</va-accordion-item>
<va-accordion-item
data-testid="faq-accordion-item"
data-dd-action-name="Will VA protect my personal health information? headline clicked"
>
<h3 slot="headline">
Will VA protect my personal health information?
</h3>
<p>
Yes. This is a secure website. We follow strict security policies
and practices to protect your personal health information. Only you
and your VA care team will have access to your messages.
</p>
<p>
If you print or download any messages, you’ll need to take
responsibility for protecting that information.
</p>
</va-accordion-item>
<va-accordion-item
data-testid="faq-accordion-item"
data-dd-action-name="What happened to my settings from My HealtheVet secure messaging? headline clicked"
>
<h3 slot="headline">
What happened to my settings from My HealtheVet secure messaging?
</h3>
<p>
Your notifications, contact list, and signature preferences are the
same as they were on the previous version of My HealtheVet. If you
want to change your preferences, you’ll need to go back to that
version.
</p>
<p>
Edit your preferences on{' '}
<a
href={prefLink}
target="_blank"
rel="noreferrer"
data-dd-action-name="My HealtheVet (opens in new tab) link in accordion"
>
My HealtheVet (opens in new tab)
</a>
</p>
<p>
If you have feedback or questions about your preferences, you can
use the feedback button on this page.
</p>
</va-accordion-item>
<va-accordion-item
data-testid="faq-accordion-item"
data-dd-action-name="Will I need to pay a copay for using this messaging tool? headline clicked"
>
<h3 slot="headline">
Will I need to pay a copay for using this messaging tool?
</h3>
<p>
No. You won’t pay a copay for using this messaging tool to
communicate with your care team.
</p>
<p>
If you have other health insurance, we may bill your other insurance
provider for your care—including for the use of this messaging tool.
But we won’t bill you for any charges not covered by your other
insurance provider.
</p>
<p>
If you have copay charges that you believe are incorrect, you can
dispute the charges. You’ll need to dispute charges within{' '}
<strong>30 days</strong> of receiving your copay bill.
</p>
<a
href="/health-care/pay-copay-bill/dispute-charges/"
data-dd-action-name="Learn how to dispute your VA copay charges link in accordion"
>
Learn how to dispute your VA copay charges
</a>
</va-accordion-item>
{isPilot && (
<va-accordion-item
data-testid="faq-accordion-item"
data-dd-action-name="What is Secure Messaging Pilot? headline clicked"
>
<h3 slot="headline">What is Secure Messaging Pilot?</h3>
<p>TBD</p>
</va-accordion-item>
)}
</va-accordion>
</div>
);
};
export default FrequentlyAskedQuestions;