app/views/subscriptions/faq.html.erb
<h1 class="flow-text grey-text">Frequently-asked questions about billing on Notebook.ai</h1>
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What is Notebook.ai Premium?
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<p>
The free Notebook.ai experience was intentionally designed to be powerful enough for most amateur worldbuilders.
All users receive full access to the core trifecta of worldbuilding pages:
<%= linked_page_type(text: 'Characters', page_type: Character) %>,
<%= linked_page_type(text: 'Locations', page_type: Location) %>, and
<%= linked_page_type(text: 'Items', page_type: Item) %>.
</p>
<p>
Notebook.ai Premium is an optional upgrade for adventurous worldbuilders looking to take their fictional worlds
to the next level. A Premium subscription unlocks <%= Rails.application.config.content_types[:premium].count %>
additional page types for you to create:
</p>
<p>
<% Rails.application.config.content_types[:premium].each_with_index do |page_type, idx| %>
<%= linked_page_type(text: page_type.name.pluralize, page_type: page_type) %>,
<% end %>
and unlimited <%= linked_page_type(text: 'Universes', page_type: Universe) %> to
organize your worlds into.
</p>
<p>
Notebook.ai Premium also unlocks several other advanced features across the site, such as
Timelines, our AI-powered document analysis, Collections that organize your worlds in new ways,
and increased upload storage space for all of your images and reference material.
</p>
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What price tiers are available?
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<p>
There are two account tiers on Notebook.ai: Starter and Premium.
</p>
<p>
The free tier is called Starter. You can create unlimited
<%= linked_page_type(text: 'Characters', page_type: Character) %>,
<%= linked_page_type(text: 'Locations', page_type: Location) %>, and
<%= linked_page_type(text: 'Items', page_type: Item) %>, as well as create up
to 5
<%= linked_page_type(text: 'Universes', page_type: Universe) %> to organize your
worlds into.
</p>
<p>
The paid tier is called Premium. Premium starts at $9 per month, but you can
secure it at a cheaper price by choosing longer subscription periods. Right now,
the following options are available:
</p>
<ul class="browser-default">
<li>$9 per month, paid every month</li>
<li>$8 per month, paid every three months ($24 at a time)</li>
<li>$7 per month, paid once per year ($84 at a time)</li>
</ul>
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When do subscriptions renew?
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<p>
Subscriptions automatically renew based on the date you started them. You can
see what day your subscription will renew by viewing your
<%= link_to 'Billing Page', subscription_path %> with a subscription active.
</p>
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What is your cancellation policy?
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<p>
You're free to cancel any subscription at any time, without any penalties or
additional fees. To do so, simply visit your
<%= link_to 'Billing Page', subscription_path %> and click "Downgrade"
to switch back to the free Starter tier. Your subscription will cancel
immediately and any unused time will be credited to your account.
</p>
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How do I cancel my subscription?
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<p>
You can cancel a subscription at any time by visiting your
<%= link_to 'Billing Page', subscription_path %> and clicking "Downgrade"
to switch back to the free Starter tier. Your subscription will
cancel immediately and no longer renew.
</p>
</div>
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What happens to my notebook pages when I cancel my subscription?
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<p>
Once you've created any page on Notebook.ai, you will keep full access to
view, edit, and/or share that page, regardless of whether you have an
active Premium subscription or not.
</p>
<p>
While on the free Starter tier, you simply cannot create <em>additional</em>
Premium pages without re-upgrading to a new subscription. Your existing pages
are always yours and will never be locked behind any kind of payment to access.
</p>
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How do I purchase Premium without a subscription?
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<p>
Notebook.ai also offers prepaid subscriptions where you choose a duration of time
you'd like Premium for and pay upfront for that time. Afterwards, your account
will automatically be downgraded back to the free Starter tier, but you'll keep
full access to any pages you've created.
</p>
<p>
To pay for Premium without a subscription, you'll need to purchase and activate a
Premium Code <%= link_to 'here', prepay_path %>.
</p>
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What are Premium Codes?
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<p>
Premium Codes are prepaid codes that can be shared with others and activated on any
account to enable Premium access for a set amount of time. Premium Codes are often
purchased by those who don't wish to have a renewing subscription, or wish to gift
Premium to someone else without sharing their payment details.
</p>
<p>
Premium Codes are available for purchase <%= link_to 'here', prepay_path %>.
</p>
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How do I pay with Paypal?
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<p>
Right now, we don't accept Paypal payments for the standard Premium subscription.
</p>
<p>
However, we do accept Paypal for Premium Code purchases, which can be activated for
the same Premium access without a recurring subscription. You can purchase Premium
codes <%= link_to 'here', prepay_path %>.
</p>
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How can I purchase Premium for a friend?
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<p>
The best way to purchase Premium for a friend is with Premium Codes. Premium Codes
allow for you to prepay for as much Premium as you'd like and receive a code that
you can share with your friend, which they can then activate on their account
whenever they want.
</p>
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How can I share my Premium access with my collaborators?
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<p>
When you have an active Premium subscription, any collaborators you add to your
universes will automatically receive Premium access when they're working within
your universe. This will let them create Premium pages as if they had Premium
themselves.
</p>
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<i class="material-icons">help</i>
How can I change or remove my payment information?
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<p>
Notebook.ai doesn't store your payment information anywhere on our site or servers;
instead, our industry-standard payment processor Stripe handles the secure storage
of your payment information.
</p>
<p>
While not storing your payment information protects us from data leaks that could
otherwise put your data at risk, it also means we can't provide access to directly
view or edit your existing payment information.
</p>
<p>
If you wish to change your saved payment method, we recommend you first delete
your existing payment method and simply add a new one.
You can delete existing payment methods or add new payment methods at any time
by visiting your <%= link_to 'Billing History', billing_history_path %> page.
</p>
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How do I request a refund?
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<p>
Please reach out to me directly at andrew<em></em>@inde<span></span>ntlabs.com.
</p>
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How can I download my entire notebook?
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<p>
Notebook.ai supports data exports in CSV, JSON, XML, YAML, and plaintext formats.
</p>
<p>
To export your notebook, just click "Export your data" in the
<%= link_to 'Data Vault', data_vault_path %> and select the format you want.
</p>
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Am I allowed to just use a free Notebook.ai account forever?
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<p>Of course! :)</p>
<p>
I wish I could provide Notebook.ai for free to everyone. In fact, the site is
intentionally designed for the free tier to be enough for most worldbuilders,
leaving the Premium subscription to those who want to dive deep and really flesh
out amazing worlds.
</p>
<p>
Offering a Premium subscription has kept the site running smoothly for over
half a million users since 2016—and we're not planning on going away
any time soon. Whether you're subscribed and supporting the site financially
or just using the site, sharing it with friends, and/or offering feedback, you're
still supporting the site. <span class="red-text">♥</span>
</p>
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<h2 class="flow-text grey-text">Have a question that wasn't answered here?</h2>
<p>
Feel free to reach out to me any time at andrew<em></em>@inde<span></span>ntlabs.com
or post on the <%= link_to 'Site Support', 'https://www.notebook.ai/forum/site-support' %>
discussion board. I'm constantly working to make the site better and I'm always happy
to help!
</p>