config/initializers/zendesk.rb
ZENDESK_CLIENT = ZendeskAPI::Client.new do |config|
config.url = 'https://ministryofjustice.zendesk.com/api/v2'
config.username = ENV['ZENDESK_USERNAME']
config.token = ENV['ZENDESK_TOKEN']
config.retry = true
require 'logger'
config.logger = Logger.new('log/zendesk.log')
config.logger.level = Logger::DEBUG
end