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<title>Katie Ball | Resume</title>
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<h1>Katie Ball <span>Customer Service wizz with technical skills to match.
Also experienced in web and graphic design.</span></h1>
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<div class="tagline">
<p>I have acquired valuable experience in many areas of customer service,
including account resolution, technical troubleshooting, up-selling and customer retention.
I am best at delivering highly technical information into terms and concepts that the end
users can readily grasp. </p>
</div><!-- /tagline -->
<div class="section group">
<h2 class="employment">Employment</h2>
<h3>Current</h3>
<ul>
<li>Website Project Management at Snap Caulfield South. </li>
</ul>
<h3>Past</h3>
<ul class="past">
<li>Field Liaison Consultant at Foxtel</li>
<li>Technical Support Consultant at Foxtel</li>
<li>Sales & Solutions Consultant at Telstra</li>
<li>Office Manager at Firemint Software Development</li>
</ul>
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<div class="section group">
<h2 class="experience">Experience</h2>
<ol>
<li>
<h4>Website Project Management </h4>
<h5>Snap Caulfield South - (Print, Web and design industry)</h5>
<span>December 2006 - Present (6 years)</span>
<p>Develop, maintain and improve customer relations, provide information on digital
products offered by Snap, Website sales, Technical support (both internally and
to external customers), Website Content maintenance, content creation, digital marketing,
social networking, website troubleshooting, HTML coding, graphic design, Filing and
organising accounts, Entering accounts in MYOB, Various office duties.
</p>
</li>
<li>
<h4>Field Liaison Consultant and Technial Support</h4>
<h5>Foxtel - (Telecommunications industry)</h5>
<span>June 2002 - October 2006 (4 years 4 months)</span>
<p>Handle customer and contractor enquiries, Complaint resolution,
Use of internal computer programs as well as Outlook, IE and Excel,
Develop, maintain and improve customer and contractor relations,
Provide technical support for service issues and connection of new
equipment, Service activation, Billing and Account enquiries,
Programming enquiries, Provide technical support to customer
and contractors.
</p>
</li>
<li>
<h4>Sales and Solutions Consultant</h4>
<h5>Telstra - (Telecommunications Industry)</h5>
<span>1998 - 2001 (3 years)</span>
<p>Handle customer and dealer enquiries, Provide solutions for customers and dealers,
Credit assessment, Transfer of ownership, Assisted with training of new staff,
Use of internal software, technical support to clients regarding use of mobile
phones, billing and account enquiries, service activation.</p>
</li>
</ol>
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<h2 class="education">Education</h2>
<ol>
<li>
<h4>Swinburne University</h4>
<h5>Bach of Technology, Information & Computing Studies</h5>
<span>Subjects:</span>
<p>Information Systems, Information Fundamentals, Information Methods,
Programming Concepts, Information Design.
</p>
</li>
<li>
<h4>RMIT</h4>
<h5>Bach of Technology, Computer Studies</h5>
<span>Subjects:</span>
<p>Introduction to Information Technology, Introduction to Programming (Java),
Database Concepts, Programming 1 (Java), Software Engineering Fundamentals,
Programming 2 (Java), Photographic Digital Imaging, Flash Animation,
Introduction to Web Design, Web Programming (HTML, CSS, JavaScript, PHP) and
Digital Imaging with PhotoShop.</p>
</li>
<li>
<!-- <h4>RMIT</h4>
<h5>Bach of Technology, Computer Studies</h5>
<span>Subjects:</span>
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<li>
<h4>RMIT</h4>
<h5>Bach of Technology, Computer Studies</h5>
<span>Subjects:</span>
<p>blah, blah, blah, blah, blah</p>
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<ol/>
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<div class="interests">
<h3>Interests</h3>
<p>All things technology, graphic & web design, photography, PhotoShop, AFL and my dogs.</p>
<ul>
<li><a href="http://twitter.com/mektball"><img src="http://test.roachhaus.com/test/cv/img/icon-twitter.png" alt="Twitter" /></a></li>
<li><a href="http://facebook.com/roachhd"><img src="http://test.roachhaus.com/test/cv/img/icon-fb.png" alt="Facebook" /></a></li>
<li><a href="https://www.linkedin.com/profile/view?id=119106164&trk=tab_pro"><img src="http://test.roachhaus.com/test/cv/img/icon-linkedin.png" alt="LinkedIn" /></a></li>
</ul>
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<div class="contact">
<h3>Contact Details</h3>
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<p class="url"><a href="http://roachhd.com" title="Visit my personal website">http://www.roachhd.com</a></p>
<p class="tel">+61 4 32 256 129</p>
<p class="email"><a href="mailto:katie@roachhd.com" title="Shoot me an email">katie@roachhd.com</a></p>
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<p>Do you want a cool CV like this, just click <a href="mailto:katie@roachhd.com" title="Contact me for a quote ">here</a> and we can get started.</p>
<p class="design">Design by <a href="http://katieball.me/about">Katie Ball</a></p><br />
<p>Icons by <a href="http://www.katieball.me/roachhd/" title="Icons by roach haus">roach haus</a>
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