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Summary

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# Further reading

- The book "Designing with the mind in mind" by Jeff Johnson provides excellent background reading for many of the issues discussed in this chapter.

- The [cs4fn website has a lot of articles and activities on Human Computer Interaction](http://www.cs4fn.org/fundamentals/hci.php), such as [problems around reporting interface problems](http://www.cs4fn.org/chi-med/reportingincidents.php), [cultural issues in interface design](http://www.cs4fn.org/usability/tzeltal.php), and [The importance of Sushi](http://www.cs4fn.org/usability/importanceofsushi.php).

- A classic book relating to usability is "The psychology of everyday things" (later re-titled "The design of everyday things") by Don Norman.
It's about everyday objects like doors and phones, and it was written a while ago, but it contains lots of thought provoking and often humorous examples.

## Useful Links

- [The ten usability heuristics on Nielsen's website](http://www.nngroup.com/articles/ten-usability-heuristics/), and a [collection of articles about usability heuristics](http://www.nngroup.com/topic/heuristic-evaluation/)

- There is a [CS Unplugged activity on HCI](http://csunplugged.org/wp-content/uploads/2014/12/unplugged-19-human_interface_design_0.pdf) which includes background information

- There is [extensive material on HCI on the cs4fn website](http://www.cs4fn.org/fundamentals/hci.php)

- A [glossary of usability terms](http://www.usabilityfirst.com/glossary/)

- [Case study for meal planning app](https://uxdesign.cc/ux-case-study-designing-a-better-meal-planning-experience-96a96ef8d3c3)

- [Case study for reducing environmental impact app](https://medium.com/brayden-iwasaki/conscious-a-ux-case-study-f5e280efd027)

- [Case study for booking leisure activities in hotel app](https://medium.com/@genevieve.smith/ace-hotel-a-ux-case-study-4ff2b36465c3)

- [Case study for women’s health clinic website](https://medium.com/@katrinameganyu/everywomans-health-centre-website-redesign-e96432bc5eef)

- [Writing User Stories](https://www.atlassian.com/agile/project-management/user-stories)

- Here is a series of humorous videos that highlight how some missteps in the online shopping experience would look if they actually played out in real life:
    - [Google Analytics In Real Life - Site Search](https://www.youtube.com/watch?v=cbtf1oyNg-8)
    - [Google Analytics In Real Life - Online Checkout](https://www.youtube.com/watch?v=3Sk7cOqB9Dk)
    - [Google Analytics In Real Life - Landing Page Optimization](https://www.youtube.com/watch?v=N5WurXNec7E)