zammad/zammad

name: Report a Bug
description: You found a bug within Zammad? Use this to let us know, please ensure to fill in the complete template!
labels: ['needs verification']
body:
  - type: markdown
    attributes:
      value: |
        Hi there - thanks for filing an issue. Please ensure the following things before creating an issue - thank you! 🤓

        🛑 Please post the following on our [community board](https://community.zammad.org/) rather than filing an issue:

        👉 Feature Requests
        👉 Development Questions
        👉 Technical Questions (assistance for non paid / community)

        If you think you hit a bug, please continue:

        👉 Search existing issues and the CHANGELOG.md for your issue - there might be a solution already.
        👉 Make sure to use the latest version of Zammad.
        👉 Add the `log/production.log` file from your system. Attention: Make sure that it does not contain confidential data!
        👉 Please describe the issue in English.

        Note: We always do our best. Unfortunately, sometimes there are too many requests and we can't handle everything at once. If you want to prioritize/escalate your issue, you can do so by means of [a support contract](https://zammad.com/pricing#selfhosted).
  - type: input
    id: bug-used-zammad-version
    attributes:
      label: Used Zammad Version
      placeholder: '5.3'
    validations:
      required: true
  - type: textarea
    id: bug-env-information
    attributes:
      label: Environment
      value: |
        - Installation method: [e.g. source, package]
        - Operating system (if you're unsure: `cat /etc/os-release` ): [e.g. debian 10.4, ubuntu 20.04]
        - Database + version:  [e.g. postgresql 9.3, mysql 5.7, mariadb 10.3]
        - Elasticsearch version: [e.g. 7.17]
        - Browser + version: [e.g. chrome 83, safari 14, firefox 105]
    validations:
      required: true
  - type: textarea
    id: bug-actual-behaviour
    attributes:
      label: Actual behaviour
      description: Describe the actual behaviour.
    validations:
      required: true
  - type: textarea
    id: bug-expected-behaviour
    attributes:
      label: Expected behaviour
      description: Describe the expected behaviour.
    validations:
      required: true
  - type: textarea
    id: bug-steps-reproduction
    attributes:
      label: Steps to reproduce the behaviour
    validations:
      required: true
  - type: input
    id: bug-support-ticket
    attributes:
      label: Support Ticket
      placeholder: Ticket#12345678
    validations:
      required: false
  - type: dropdown
    id: bug-confirm
    attributes:
      label: I'm sure this is a bug and no feature request or a general question.
      options:
        - 'no'
        - 'yes'
    validations:
      required: true