app/models/ticket/article/adds_metadata_email.rb
# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/
# Adds certain (missing) meta data when creating email articles.
module Ticket::Article::AddsMetadataEmail
extend ActiveSupport::Concern
included do
before_create :ticket_article_add_metadata_email
end
private
def ticket_article_add_metadata_email
return if !neither_importing_nor_postmaster?
return if !sender_needs_metadata?
return if !type_needs_metadata?
metadata_email_process_subject
metadata_email_process_message_id
metadata_email_process_email_address
metadata_email_process_from
end
def sender_needs_metadata?
return if !sender_id
sender = Ticket::Article::Sender.lookup(id: sender_id)
return if sender&.name == 'Customer'
true
end
def type_needs_metadata?
return if !type_id
type = Ticket::Article::Type.lookup(id: type_id)
return if type&.name != 'email'
true
end
def metadata_email_process_subject
self.subject = ticket.subject_clean subject.presence || ticket.title
end
def metadata_email_process_message_id
# generate message id, force it in production, in test allow to set it for testing reasons
if !message_id || Rails.env.production?
fqdn = Setting.get('fqdn')
self.message_id = "<#{DateTime.current.to_fs(:number)}.#{ticket_id}.#{SecureRandom.uuid}@#{fqdn}>"
end
# generate message_id_md5
check_message_id_md5
end
def metadata_email_process_email_address
# set sender
email_address = ticket.group.email_address
if !email_address
raise "No email address found for group '#{ticket.group.fullname}' (#{ticket.group_id})"
end
# remember email address for background job
preferences['email_address_id'] = email_address.id
end
def recipient_name(email_address)
if created_by_id != 1
case Setting.get('ticket_define_email_from')
when 'AgentNameSystemAddressName'
separator = Setting.get('ticket_define_email_from_separator')
return "#{created_by.firstname} #{created_by.lastname} #{separator} #{email_address.name}"
when 'AgentName'
return "#{created_by.firstname} #{created_by.lastname}"
end
end
email_address.name
end
def metadata_email_process_from
email_address = ticket.group.email_address
self.from = Channel::EmailBuild.recipient_line(recipient_name(email_address), email_address.email)
end
end