zammad/zammad

# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/

class Sequencer::Unit::Import::Kayako::Post::Channel::Base
  attr_reader :resource

  def initialize(resource)
    @resource = resource
  end

  def mapping
    {
      message_id: resource['id'],
      internal:   internal?,
      from:       from,
      type_id:    article_type_id,
    }
  end

  def article_type_id
    return if article_type_name.nil?

    ::Ticket::Article::Type.select(:id).find_by(name: article_type_name).id
  end

  private

  def internal?
    false
  end

  def original_post
    resource['original']
  end

  def article_type_name
    raise NotImplementedError
  end

  def identify_key
    raise NotImplementedError
  end

  def from
    return if resource['identity'].nil?

    resource['identity'][identify_key]
  end
end