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title: Healthcare Providers
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<h1>Healthcare providers</h1>
<p>Healthcare providers play a critical role in <a href="{{site.baseurl}}/claims/how-it-works/">the <abbr title="paid family medical leave">PFML</abbr> claims process</a>: healthcare providers submit supplemental information that helps the state evaluate a claim for benefits.</p>
<h2>Providing supplemental information</h2>
<p>As a healthcare provider, you have two options for providing information about your patients. First, you can <a href="{{site.baseurl}}/forms-and-publications/">print or request a copy of the supplemental information form</a>.</p>
<p>Second, you can provide supplemental information through this website itself. Each claimants is given a verification code that they will pass along to you after they file their claim online. You can use this code to <a href="{{site.baseurl}}/claims/verify/">sign in and provide supplemental information</a>.</p>
<h2>Our review process</h2>
<p>[State name] takes the following factors into account when reviewing the information you submit:</p>
<ul>
<li>The quality, accuracy, and timeliness of your medical certifications. </li>
<li>The diagnosis, International Classification of Diseases (ICD) codes, and estimated recovery dates.</li>
</ul>
<p>[State name] cross-references the information the claimant submits with the information you submit. When an estimated recovery date for a specific diagnosis is substantially more we would normally expect, [State name] will reach out to the implicated parties for additional information. In special circumstances, we may send the person filing for benefits to an independent medical examiner for a second opinion regarding their ability to perform their regular and customary work.
<h2>Injury</h2>
<p>If a patient has an industrial-related illness or injury, you’re encouraged to have them contact their employer regarding workers’ compensation benefits.</p>
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