app/mailers/ticket_mailer.rb
class TicketMailer < ActionMailer::Base
def admin_notification_of_new_ticket(emails, ticket, submitter)
@ticket = ticket
@submitter = submitter
emails = emails.join(",")
mail(to: emails,
from: from_address_for_ticket(@ticket),
subject: "New Ticket from #{@submitter.name}",
)
end
def submission_confirmation(email, ticket)
@ticket = ticket
mail(to: email,
from: from_address_for_ticket(@ticket),
subject: "Ticket Successfully Submitted",
)
end
def send_reply_comment(comment, emails)
@comment = comment
@ticket = comment.ticket
email_string = emails.join(',')
subject = "Reply from Ticket-#{@ticket.id}"
mail(to: email_string,
from: from_address_for_ticket(@ticket),
subject: subject)
end
def send_ticket_resolved_notification(ticket)
@ticket = ticket
@user = ticket.submitter
if @user.email
mail(:to => @user.email,
:from => 'temp@example.com',
:subject => "Ticket resolved")
end
end
private
def from_address_for_ticket(ticket)
"ticket-#{ticket.id}@#{ENV['EMAIL_HOST']}"
end
end