.github/ISSUE_TEMPLATE/3.troubleshooting.yml
name: Deployment troubleshooting
description: |
You are a server administrator and you are encountering a technical issue during installation, upgrade or operations of Mastodon.
labels: [bug, 'status/to triage']
body:
- type: markdown
attributes:
value: |
Make sure that you are submitting a new bug that was not previously reported or already fixed.
Please use a concise and distinct title for the issue.
- type: textarea
attributes:
label: Steps to reproduce the problem
description: What were you trying to do?
value: |
1.
2.
3.
...
validations:
required: true
- type: input
attributes:
label: Expected behaviour
description: What should have happened?
validations:
required: true
- type: input
attributes:
label: Actual behaviour
description: What happened?
validations:
required: true
- type: textarea
attributes:
label: Detailed description
validations:
required: false
- type: input
attributes:
label: Mastodon instance
description: The address of the Mastodon instance where you experienced the issue
placeholder: mastodon.social
validations:
required: true
- type: input
attributes:
label: Mastodon version
description: |
This is displayed at the bottom of the About page, eg. `v4.4.0-alpha.1`
placeholder: v4.3.0
validations:
required: false
- type: textarea
attributes:
label: Environment
description: |
Details about your environment, like how Mastodon is deployed, if containers are used, version numbers, etc.
value: |
Please at least include those informations:
- Operating system: (eg. Ubuntu 22.04)
- Ruby version: (from `ruby --version`, eg. v3.3.5)
- Node.js version: (from `node --version`, eg. v20.18.0)
validations:
required: false
- type: textarea
attributes:
label: Technical details
description: |
Any additional technical details you may have, like logs or error traces
validations:
required: false