app/views/request_mailer/overdue_alert.text.erb
<%= raw @info_request.public_body.name %> <%= _('have delayed.') %>
<%= _("They have not replied to your {{law_used_short}} request '{{title}}' " \
'promptly, as normally required by law',
law_used_short: @info_request.legislation.to_s.html_safe,
title: @info_request.title.html_safe) %>.
<%= _('Click on the link below to send a message to {{public_body}} ' \
'reminding them to reply to your request.',
:public_body => @info_request.public_body.name.html_safe) %>
<%= @url %>
-- <%= _('the {{site_name}} team', :site_name => site_name.html_safe) %>